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Digital Transformation of Vehicle Claims and Maintenance Management Platform

ventionteams.com

Automotive

Information technology

Insurance

Challenges in Traditional Claims Management

Manual and paper-based processes for vehicle damage claims and maintenance management led to operational inefficiencies, missed appointments, prolonged repair times, and poor visibility across stakeholders.

About the Client

SaaS platform provider for fleet management and vehicle claims automation

Digital Transformation Goals

Digitize and automate end-to-end claims and maintenance workflows
Scale platform capabilities to support rapid user growth
Enhance system functionality for improved stakeholder collaboration
Optimize user experience for drivers, fleet managers, and service partners

Core System Capabilities

Image upload functionality for damage documentation
Automated insurance company notifications
AI-powered car damage detection integration
Real-time claims status tracking dashboard
Maintenance scheduling automation
Multi-party communication interface

Technology Stack Requirements

Node.js

Nest.js

React

TypeScript

PostgreSQL

TypeORM

GraphQL

Azure

System Integration Needs

Insurance company systems
AI damage detection API
Vehicle telematics systems
Payment processing gateways

Operational Requirements

High scalability for growing vehicle fleet (8,000+ vehicles)
Reduced release cycle time for rapid feature deployment
Enterprise-grade data security for sensitive claims information
Cross-platform compatibility across devices

Business Impact Projections

Enable efficient management of 8,000+ vehicles and tens of thousands of claims annually, reduce repair cycle times by 30-40%, improve customer satisfaction through transparent processes, and support 200% YoY user growth while maintaining system reliability.