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Digital Transformation of Logistics Operations with Multiplatform Ecosystem

yalantis

Logistics

eCommerce

Information technology

Challenges in Manual Logistics Operations

The client's operational processes were predominantly manual, leading to over 10% of orders being missed or delayed. Reliance on spreadsheets and handwritten notes created inefficiencies, while lack of digital infrastructure hindered scalability and market expansion in a competitive environment.

About the Client

A logistics company facilitating international trade with transportation services for individuals and businesses

Key Transformation Goals

Digitize established transportation business operations
Create a scalable, multi-market platform with modular architecture
Reduce order failure rate through automated systems
Support rapid market expansion and service provider integration

Core System Capabilities

Web dispatch panel for automated order distribution
Android/iOS/Android courier apps with navigation and order management
Multiplatform user apps for delivery listings and payments
Web admin panel for analytics and employee management
Microservices-based architecture for scalability

Technology Stack Requirements

Microservices architecture

Apache Thrift protocol

Cross-platform development frameworks

Real-time data processing systems

System Integration Needs

Payment gateway integration
Mapping and navigation APIs
Third-party logistics provider systems
Real-time analytics platforms

Operational Requirements

High system scalability for market expansion
99.9% uptime SLA
Role-based access control
Cross-platform performance optimization
Data encryption and compliance

Expected Business Outcomes

Projected 23% increase in order volume post-implementation, 70% reduction in manual processing errors, and 50% faster market expansion capabilities through modular architecture. The system will enable real-time order tracking, automated dispatching, and seamless integration of new service providers.