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Digital Transformation of Loan Application Process with Mobile App and Automation

netguru.com

Financial services

Banking

Inefficient Manual Document Processing in Loan Applications

Manual document handling slowed customer interactions, required excessive employee effort, and limited scalability. The lack of automation created bottlenecks in communication, document verification, and loan processing workflows.

About the Client

A branch of one of the UK's largest banks seeking digital transformation for loan processing

Objectives for Digital Transformation in Lending

Automate document processing and system integration
Improve user experience for both customers and internal teams
Enable proactive customer communication through push notifications
Support business scalability for increased customer volume
Ensure compliance with KYC regulations

Core System Functionalities

Secure document upload and scanning
KYC verification integration
Digital document signing
Push notification system for status updates
Multi-user type support (customers, loan officers)
Offer prolongation and reception workflows

Technology Stack Requirements

Mobile app development frameworks (iOS/Android)

Cloud-based document storage solutions

API integration capabilities

Security audit protocols

External System Integrations

KYC verification services
Electronic signature APIs
Push notification services
Legacy banking systems

Non-Functional Requirements

High-security standards for financial data protection
Scalability to handle increased user volume
Performance optimization for unstable API environments
Compliance with financial regulations

Expected Business Impact of Digital Transformation

Streamlined loan processing will reduce operational costs by 40%, improve customer retention through better engagement, enable 24/7 service availability, and position the bank for 50% growth in customer volume while maintaining compliance with regulatory requirements.