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The client faced challenges in managing complex billing processes across multiple stakeholders (customers, distributors, sellers), manual data collection from 17,000+ consumption points, delayed payment settlements, and lack of digital communication channels with consumers. Existing systems failed to support automated workflows and real-time reporting required for modern energy market operations.
Leading Polish private energy group operating in conventional and renewable energy production, distribution, and trading
Implementation will enable automated processing of 160,000 annual billing notices, reduce payment collection cycles by 40%, and provide 24/7 customer self-service capabilities. The integrated notification system is projected to improve on-time payments by 30% while digital channels will reduce operational costs by 25%. Scalable architecture will support market expansion and regulatory changes through modular system design.