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Digital Transformation of Banking Services with Unified Web and Mobile Platforms

artkai.io

Financial services

Information technology

Business services

Current Challenges in Traditional Banking Operations

ProCredit Bank faces operational inefficiencies due to reliance on physical branches and legacy systems. Customers experience fragmented digital experiences across web and mobile platforms, limited personalization options, and cumbersome onboarding processes. The bank requires modernized digital tools to reduce branch workload, enhance financial control for users, and maintain competitive security standards.

About the Client

Development-oriented commercial bank operating in Eastern Europe, South America, and Germany, specializing in SME financing and retail savings promotion

Strategic Goals for Digital Transformation

Achieve 95%+ digital service adoption through intuitive web and mobile platforms
Reduce branch transaction volume by 70% through digital channel optimization
Implement cross-platform consistency between web and mobile interfaces
Enhance user financial control through personalized analytics and reporting
Strengthen security while improving login convenience

Core Platform Functionalities

Customizable dashboard with account overview and quick-actions
Personalized favorites navigation system
Integrated video identification for account onboarding
Multi-device synchronized financial tracking (income/expense analytics)
Biometric authentication with Face/Touch ID and passcode options
Real-time service notifications and feature awareness system

Technology Stack Requirements

TypeScript

React.js

React Native

Next.js

Microsoft Azure

MSSQL

GraphQL

Socket.io

System Integration Needs

Video identification verification services
RESTful API ecosystem with Swagger documentation
Cross-platform authentication system
Real-time data synchronization framework

Operational Excellence Requirements

Enterprise-grade security with multi-factor authentication
99.9% system availability SLA
Cross-platform UI consistency
Sub-200ms response time for critical transactions
Scalable cloud architecture on Azure

Expected Business Transformation Outcomes

Projected 50% reduction in branch transaction volume within 12 months, 2x faster service delivery times, and 40% increase in digital channel engagement. Enhanced customer satisfaction through personalized financial management tools and streamlined onboarding processes. Strengthened market position through innovative security features and consistent cross-platform experiences.