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Digital Transformation for Enhanced Operational Efficiency

unosquare.com

Information technology

eCommerce

Health & Fitness

Current Challenges Hindering Business Growth

The client faces inefficiencies in legacy systems, including manual data entry, fragmented customer data across platforms, and scalability issues during peak usage periods. These challenges lead to delayed response times, increased operational costs, and customer dissatisfaction.

About the Client

A mid-sized software development company specializing in SaaS solutions for retail and healthcare sectors.

Strategic Goals for System Modernization

Automate manual workflows to reduce operational overhead
Integrate customer data into a unified platform
Ensure system scalability to handle 50% more concurrent users

Core System Capabilities

Centralized customer data management dashboard
AI-driven workflow automation engine
API gateway for third-party integrations
Role-based access control (RBAC) system

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Lambda

External System Connections

Payment gateway APIs (Stripe/PayPal)
Third-party CRM (Salesforce)
Healthcare data compliance frameworks (HIPAA)

Performance and Compliance Standards

99.9% system uptime SLA
Data encryption at rest and in transit
Support for 10,000+ concurrent users

Projected Business Outcomes

Implementation is expected to reduce operational costs by 35%, improve customer retention by 25%, and enable entry into regulated healthcare markets through compliance-ready infrastructure.