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Digital Transformation and Modernization of Seafarer Management Platform

solutelabs.com

Logistics

Challenges

Synergy Marine Group's existing system suffers from outdated technology and a poor user experience, leading to frequent downtimes, user frustration, inefficiencies in operations, steep learning curves for employees, and low user adoption. Key issues include difficulties with reporting and analytics, handling large data volumes, seafarer sourcing, communication, document tracking, fleet visibility, and manual payroll processes.

About the Client

Synergy Marine Group is a global maritime company specializing in crew supply and vessel management. They provide comprehensive solutions for ship owners and operators.

Objectives

Modernize the seafarer management platform with a user-friendly interface.
Improve operational efficiency across crew management, vessel management, and QHSE processes.
Enhance seafarer experience and engagement.
Streamline data management and reporting capabilities.
Improve real-time visibility of vessel operations and seafarer status.
Automate and simplify payroll processes.
Enable seamless communication between shore teams and seafarers.

Functional Requirements

Crew Management: Seafarer profile management, contract management, relief planning, sign-on/off procedures, document management, support ticket system.
Vessel Management: Vessel details management, fleet operations tracking, voyage history, offline ship operations.
QHSE Management: Alerting, surveys, idea submission, compliance tracking via mobile app.
Payroll Management: Automated payroll calculations, budgeting, reimbursements, wage table management.
Reporting & Analytics: Real-time dashboards, customizable reports, data export capabilities.
Master Data & Admin: Administrative tasks, wage table creation, vessel assignment, onboard task management.

Preferred Technologies

Flutter (for mobile app development)

Web Application (for central dashboard and admin tasks)

Cloud-based infrastructure (for scalability and accessibility)

Required Integrations

Existing HR systems
Financial systems
Potentially other external data sources

Non-Functional Requirements

Scalability to handle a growing number of seafarers and vessels.
High performance and responsiveness, especially on mobile devices.
Robust security measures to protect sensitive data.
Offline functionality for seafarers with limited internet connectivity.
High availability and reliability.

Expected Business Impact

This digital transformation project is expected to significantly improve operational efficiency, reduce costs, enhance seafarer satisfaction, and provide better data-driven insights for strategic decision-making. It will result in reduced downtime, improved user adoption, and a more streamlined workflow across the entire organization.