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Development of UK Healthcare-Compliant Telemedicine Platform with Integrated Pharmacy and Administrative Systems

solutelabs.com

Medical

Information technology

eCommerce

Regulatory and Operational Challenges in UK Telehealth Services

Need to navigate complex UK healthcare regulations (including CQC approval, ISO 27001 compliance, and NHS integration requirements) while developing a secure, multi-user telemedicine platform that maintains data security and operational efficiency across patient, doctor, pharmacy, and administrative workflows.

About the Client

Digital healthcare provider offering online medical consultations and pharmacy services

Platform Development Goals

Create a fully compliant UK healthcare platform with role-specific interfaces
Implement secure video consultation and prescription management systems
Establish NHS-integrated pharmacy order tracking and fulfillment
Develop GDPR-compliant data handling and access control mechanisms
Enable seamless administrative and marketing operations with audit trails

Core System Capabilities

Patient appointment scheduling with payment integration
Real-time video consultations with chat and document sharing
Online pharmacy ordering with medical review workflow
Doctor portal for rota management and prescription authorization
Pharmacy module for order tracking and label printing
Customer support portal with restricted data access
Administrative backend for user verification and system monitoring
Marketing portal for SEO management

Technology Stack Requirements

Agile development methodology

Web and mobile application frameworks

Secure API integrations

Cloud infrastructure with ISO 27001 certification

System Integration Needs

NHS medication databases
Payment gateways
Courier tracking systems
Identity verification services
Compliance audit tools

Operational Requirements

GDPR and ISO 27001 compliance
Real-time system performance monitoring
Role-based access control
Secure video consultation recording
Scalable cloud architecture

Expected Business Outcomes

Establishment of a fully compliant telemedicine platform enabling 24/7 patient access to healthcare services, streamlined clinical workflows reducing administrative burden by 40%, secure prescription management preventing medical fraud, and integrated analytics driving 30% faster operational decision-making while maintaining full regulatory compliance.