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Digital Sales Transformation Platform for Global Mat Manufacturer
  1. case
  2. Digital Sales Transformation Platform for Global Mat Manufacturer

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Digital Sales Transformation Platform for Global Mat Manufacturer

s-pro.io
Manufacturing
eCommerce

Challenges in Sales Process Efficiency

The manufacturer faced critical challenges including a lengthy sales cycle with multiple manual steps, limited customer engagement due to static product presentations, and error-prone manual order management systems that delayed fulfillment and reduced conversion rates.

About the Client

Global leader in mat manufacturing with operations in the US and UK, producing 270,000+ mats annually through automated robotics-driven production

Goals for Digital Transformation

  • Reduce sales cycle duration by 7x through digital automation
  • Enhance customer engagement with interactive product visualization
  • Automate order management to eliminate manual errors
  • Integrate real-time inventory tracking with existing ERP systems

Core Platform Capabilities

  • Interactive 3D product catalog with high-resolution visuals
  • Customizable online quotation generator with real-time pricing
  • Automated order processing with status tracking
  • 360-degree product view functionality
  • ERP system integration for inventory synchronization

Technology Stack Requirements

Custom web application framework
3D product visualization engine
Cloud-based ERP integration middleware

System Integration Needs

  • Existing ERP system (SAP/Oracle equivalent)
  • Real-time inventory management system
  • Customer relationship management (CRM) platform

Operational Requirements

  • Support for 10,000+ concurrent users
  • Sub-second response time for product interactions
  • Enterprise-grade data security with ISO 27001 compliance
  • 99.9% system availability SLA

Expected Business Impact

Implementation of the digital platform is projected to reduce sales cycle duration by 700%, increase customer conversion rates through immersive product engagement, and improve order processing accuracy to 99.9% by eliminating manual data entry. The solution will enable real-time inventory visibility and create a scalable foundation for expanding digital sales channels.

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