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Digital Receipt Management and Customer Engagement Platform Development
  1. case
  2. Digital Receipt Management and Customer Engagement Platform Development

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Digital Receipt Management and Customer Engagement Platform Development

thedroidsonroids.com
Retail
eCommerce
Consumer products & services

Challenges in Traditional Receipt Management and Customer Retention

Retailers face significant operational inefficiencies and environmental concerns due to paper receipt management. Customers experience poor post-purchase engagement, while businesses lack real-time insights into consumer behavior and struggle to implement effective return policies across multiple partners.

About the Client

A technology-driven retail solutions provider aiming to digitize customer interactions and enhance post-purchase engagement through innovative receipt management and loyalty programs.

Key Goals for Digital Transformation

  • Replace paper-based receipts with a secure digital storage solution
  • Implement seamless cross-partner return processes
  • Enhance customer retention through personalized offers and notifications
  • Build a comprehensive customer database with consent-based marketing capabilities
  • Enable real-time analytics for business decision-making

Core System Functionalities

  • Phone number-based registration with optional full profile completion
  • Dynamic QR code generation for receipt capture
  • Multi-format return code generation (QR/barcode/text)
  • Apple Pay/Google Wallet integration for digital receipt storage
  • Personalized discount offers with scannable redemption codes
  • Real-time receipt status updates and return policy enforcement
  • Single-scan guest user functionality
  • Comprehensive user profile management with GDPR compliance

Technology Stack Requirements

Flutter for cross-platform mobile development
Swift for iOS-specific optimizations
Firebase for real-time database and authentication
Cloud Functions for serverless backend processing

Critical System Integrations

  • Apple Wallet API
  • Google Pay API
  • Partner POS system APIs
  • Third-party analytics platforms
  • Marketing automation tools

Performance and Security Requirements

  • Support for 100,000+ concurrent users during peak periods
  • End-to-end encryption for sensitive customer data
  • 99.9% system availability SLA
  • Sub-200ms response time for core API endpoints
  • GDPR and CCPA compliance framework

Expected Business Outcomes

Implementation of this solution is projected to reduce paper usage by 90%, increase customer retention by 35% through personalized engagement features, and improve operational efficiency by automating 70% of return processes. The real-time analytics capability will enable data-driven marketing decisions, while the partner ecosystem integration will create new revenue-sharing opportunities.

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