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Development of Scalable Telemedicine Platform with Advanced Patient Management and Compliance Features

ventionteams.com

Medical

Information technology

Insurance

Challenges in Scaling Telehealth Infrastructure

Experienced rapid demand growth requiring 5x scalability during the pandemic, faced technical debt from previous contractor engagements, needed secure cloud infrastructure for healthcare data compliance, and required optimization of critical patient management workflows.

About the Client

Telemedicine startup providing virtual healthcare services to organizations across Canada

Platform Modernization and Growth Enablement

Build scalable virtual clinic infrastructure
Implement automated patient management systems
Develop AI-powered preliminary screening chatbot
Achieve SOC 2 compliance certification
Optimize system performance under extreme traffic loads

Core Telemedicine Platform Capabilities

Multi-account AWS cloud architecture with centralized control
Real-time patient triage and screening chatbot
Secure electronic health record (EHR) management
Automated appointment scheduling and follow-up
Low-latency medical data processing pipelines

Technology Stack Requirements

AWS (EC2, RDS, S3, ElastiCache, ECS, EKS, ECR, Route 53, CloudFront)

DevOps tools (Terraform, Terragrunt, Serverless Framework, Docker)

Monitoring (DataDog, CircleCI)

Backend (Python/Flask)

Frontend (React, Angular)

Mobile (React Native, Kotlin, Java)

Database (PostgreSQL, Redis)

System Integration Needs

Electronic Health Record (EHR) systems
Identity verification services
Medical billing platforms
Third-party diagnostic tools
Enterprise SSO solutions

Operational Requirements

HIPAA/SOC 2 compliant data handling
99.99% system availability SLA
Sub-50ms latency for critical transactions
Auto-scaling to handle 10x traffic spikes
Zero-downtime deployment capabilities

Business Transformation Outcomes

Enable 10M+ patient interactions annually across 25,000+ enterprise clients, reduce medical consultation latency from 60s to 30ms, support $100M+ IPO valuation through regulatory compliance, and establish market leadership as Canada's largest telemedicine provider.