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Development of Scalable Mobile and Web Application for Laundry Service
  1. case
  2. Development of Scalable Mobile and Web Application for Laundry Service

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Development of Scalable Mobile and Web Application for Laundry Service

ronasit.com
Consumer products & services
Hospitality & leisure

Challenges

Hamperapp needs a robust and scalable mobile and web application to manage customer orders, enhance driver efficiency, improve customer satisfaction, and expand its reach to a broader clientele. Current limitations include difficulties in managing a growing number of clients and orders, challenges in driver routing, and a need for a more user-friendly platform for both customers and managers.

About the Client

Hamperapp is a Florida-based company offering online laundry and dry cleaning services to consumers, hotels, restaurants, and businesses, aiming to expand its customer base and streamline operations.

Goals

  • Expand customer base by providing a convenient online laundry service.
  • Improve operational efficiency through streamlined order management and driver routing.
  • Enhance customer satisfaction with a user-friendly and reliable platform.
  • Enable scalability to accommodate future business growth.
  • Empower managers with tools for order management, payment processing, and customer support.

System Functionality

  • User authentication and profile management
  • Order placement and tracking
  • Payment gateway integration (Stripe)
  • Driver dispatch and route optimization (Mapbox)
  • Admin panel for managing services, clients, and promotions
  • Real-time order updates for drivers (Ably)
  • Customer support features (e.g., order comments)

Technology Stack

Native iOS and Android development (Swift, Kotlin)
Angular (Web Application)
Laravel (Backend)
NgRx (State Management)
Stripe (Payment Processing)
Ably (Real-time Updates)
Mapbox (Route Optimization)

External Integrations

  • Stripe (Payment Gateway)
  • Ably (Real-time Messaging)
  • Mapbox (Mapping and Routing)

Non-Functional Requirements

  • Scalability to handle increasing user base and order volume
  • High performance and responsiveness
  • Security to protect user data and financial transactions
  • Reliability and availability
  • Maintainability for future enhancements

Expected Business Impact

The application is expected to significantly increase Hamperapp's revenue by attracting new customers, improving operational efficiency leading to reduced costs, enhancing customer satisfaction resulting in repeat business, and facilitating business expansion to new markets. The improved driver routing and management will reduce operational expenses and improve driver retention.

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