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Development of Scalable E-Commerce Platform for Omnichannel Retail Expansion

unosquare.com

Retail

eCommerce

Consumer products & services

Current Digital Limitations

Legacy systems hinder personalized customer experiences, inventory synchronization across channels, and real-time analytics. Manual processes create operational inefficiencies and limit scalability during peak seasons.

About the Client

Mid-sized retail chain expanding digital presence through integrated online/offline channels

Strategic Digital Transformation Goals

Implement unified commerce platform supporting seamless channel integration
Enhance customer personalization through AI-driven recommendations
Automate inventory management across physical and digital storefronts
Establish real-time analytics dashboard for business intelligence

Core System Capabilities

Multi-storefront management interface
AI-powered product recommendation engine
Real-time inventory tracking with low-stock alerts
Unified customer profile system
Automated order routing and fulfillment optimization

Technology Stack Requirements

React.js

Node.js

MongoDB

AWS Lambda

GraphQL

System Integration Needs

ERP system (SAP S/4HANA)
Payment gateways (Stripe, PayPal)
CRM platform (Salesforce)
Third-party logistics API

Operational Requirements

99.99% uptime SLA during peak traffic periods
Sub-200ms response time for 95% of API calls
PCI-DSS compliance for payment processing
Horizontal scaling to handle 10x traffic spikes

Projected Business Outcomes

Anticipated 40% reduction in operational costs through automation, 25% increase in average order value via personalized recommendations, and 300% YoY growth in digital revenue within 12 months of platform launch.