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Development of Scalable Cross-Platform Delivery Driver Application with Process Automation Integration

sigma.software

Logistics

Retail

Technology

Legacy System Limitations and Scalability Challenges

Existing delivery driver mobile application suffered from instability and poor usability amid rapid client growth. Need for platform modernization to support 80+ retailer integrations, automated business processes, and enterprise-grade technical architecture while maintaining operational continuity during critical expansion phases.

About the Client

Logistics startup specializing in last-mile delivery solutions, connecting retailers, drivers, and fleet owners

Platform Modernization Goals

Replace legacy driver mobile application with cross-platform solution
Automate 7 core business processes using Camunda BMS
Achieve 20% improvement in team collaboration efficiency
Support 150K+ monthly process instances with real-time visibility
Prepare platform for major retailer integration with tight deadlines

Core System Capabilities

Real-time delivery order processing and driver assignment
Mobile driver app with barcode scanning and status updates
Parcel tracking portal with delivery time modification capability
Automated tour planning and fleet management interface
Camunda-based business process orchestration dashboard

Technology Stack Requirements

Flutter (cross-platform mobile development)

Java (backend systems)

Camunda BPMN 2.0 (process automation)

Microservices architecture

Cloud-native deployment infrastructure

System Integration Needs

Retailer ERP systems (80+ integrations)
Barcode scanning hardware APIs
Real-time location tracking services
Payment gateway integration
Technical due diligence compliance tools

Operational Requirements

99.95% application uptime SLA
30x reduction in app crash rate
3.5x reduction in app download size
Real-time process monitoring capabilities
Scalable architecture for 80K+ monthly shipments

Expected Business Outcomes

Enables timely and cost-efficient delivery for 2M+ orders annually, reduces operational overhead through 7 automated workflows, supports 150K+ monthly business process instances, achieves 20% faster team collaboration, and maintains enterprise-grade technical compliance validated by CGI auditor due diligence.