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Development of Scalable Automation Platform for Virtual Restaurant Operations

s-pro.io

Food & Beverage

Retail

Information technology

Challenges in Virtual Restaurant Operations

Need for a reliable, adaptable platform to support dark kitchen business model with seamless order management, real-time kitchen coordination, and scalable delivery logistics while maintaining user engagement and operational efficiency during growth phases.

About the Client

Virtual dark kitchen restaurant specializing in Chinese-American cuisine with technology-driven delivery operations

Strategic Business Goals

Establish scalable infrastructure for virtual restaurant operations
Enhance customer acquisition and retention through personalized experiences
Optimize kitchen-to-delivery workflow efficiency
Support rapid business expansion with flexible technology architecture

Core System Capabilities

Customizable order configuration interface
Real-time kitchen display with cooking instructions
Order status tracking with live updates
Integrated loyalty/rewards system
Multi-restaurant management dashboard

Technology Stack Requirements

Microservices architecture

GraphQL API layer

Next.js/React frontend

AWS cloud infrastructure

Kubernetes container orchestration

System Integration Needs

Third-party delivery logistics platforms
Payment gateway services
Supply chain management systems
Customer relationship management (CRM) tools

Operational Requirements

Horizontal scalability for peak demand periods
99.99% system availability SLA
Sub-200ms API response times
Role-based access control (RBAC)
Automated CI/CD pipeline with blue/green deployment

Expected Business Outcomes

Projected 300% increase in customer base within 24 months, 50% reduction in order fulfillment time, and 40% improvement in operational efficiency metrics through technology-enabled automation and real-time visibility across the supply chain.