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Development of Scalable and Secure Telecommunications Service Management Platform

concisesoftware.com

Telecommunications

Media

Market Penetration Challenges in Competitive Telecommunications Sector

Highly competitive telecommunications market requires differentiation through superior digital service management capabilities, automated operations, and exceptional user experience to attract and retain customers beyond traditional service offerings

About the Client

Mobile virtual network operator (MVNO) providing prepaid/postpaid mobile services using Play network infrastructure in Poland and Austria

Digital Transformation Goals for MVNO Operations

Create secure, user-friendly service management portal for mobile subscribers
Implement automated task scheduling for operational efficiency
Develop scalable infrastructure to support growing customer base
Integrate seamless feed import mechanisms for real-time service updates
Enhance brand visibility through superior digital experience

Core System Capabilities

User account management with service customization options
Real-time service usage tracking dashboard
Automated billing and subscription management
Interactive service package configurator
Scheduled task automation via CRON integration

Technology Stack Requirements

Drupal CMS

PHP

PERL

MySQL

System Integration Needs

Play network infrastructure APIs
Payment gateway systems
Customer support platforms

Operational Excellence Criteria

High-security standards for customer data protection
Horizontal scalability for peak loads
99.9% system availability SLA
Optimized database performance

Business Value Projections

Enhanced customer retention through improved service management capabilities, 30% reduction in operational overhead via automation, 50% faster time-to-market for new service offerings, and strengthened market position through superior digital experience