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Global Aftersales Service Process Platform

concisesoftware.com

Automotive

Challenges in Global Aftersales Coordination

Fragmented customer service processes across 800+ global Porsche Centers, inconsistent adherence to service standards, and lack of scalable digital solutions for maintaining universal yet customizable service procedures across multiple regions and languages.

About the Client

Luxury automotive manufacturer seeking to standardize global aftersales operations

Platform Implementation Goals

Create centralized digital knowledge repository for aftersales processes
Ensure global scalability across 19+ initial markets
Standardize service procedures while enabling regional customization
Replace outdated paper-based guidelines with interactive digital platform

Core System Requirements

Searchable knowledge base with version control
Multilingual content delivery (19+ markets)
Role-based access for Porsche Centers and partners
Interactive process documentation with media support
Feedback mechanism for continuous updates

Technology Stack

WordPress

PHP

MySQL

REST API

System Integrations

Porsche CRM Systems
Existing Dealer Portals
Content Delivery Network

Operational Requirements

Global scalability
99.9% uptime SLA
ISO 27001 compliance
Multi-language performance optimization

Business Impact Projections

Standardized service quality across 80% of Porsche partners, 40% reduction in process deviation cases, and accelerated onboarding of new Porsche Centers through centralized digital access to service protocols.