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Development of SaaS Employee Feedback Platform with NPS Integration

kandasoft.com

Information technology

Retail

eCommerce

Human Resources

Challenges in Modern Employee Feedback Collection

Traditional corporate surveys suffer from low engagement due to length and lack of anonymity. Organizations struggle to convert employee feedback into actionable insights while maintaining real-time visibility and fostering team collaboration.

About the Client

SaaS platform provider specializing in employee feedback and team performance optimization using Net Promoter Score methodology

Key Project Goals

Create a mobile-first feedback platform to reduce survey fatigue
Implement anonymous feedback collection with secret ballot capabilities
Develop real-time analytics dashboard for organizational insights
Enable cross-team benchmarking and best practice sharing
Achieve rapid market adoption through intuitive SPARQ polling system

Core System Functionalities

Multi-device access (smartphones, tablets, desktops)
Anonymous voting and feedback collection
Real-time sentiment analysis and reporting
Configurable SPARQ short-poll templates
Team performance benchmarking tools
Automated action item generation
Multi-tenancy architecture with role-based access
Goal tracking with progress visualization

Technology Stack Requirements

Cloud-native architecture (AWS/Azure)

React Native for cross-platform mobile apps

Node.js backend with microservices

MongoDB/PostgreSQL for data storage

Real-time data processing (Apache Kafka)

Advanced analytics with Python/R integration

System Integration Needs

HRIS systems (Workday, BambooHR)
Enterprise SSO (Okta, Azure AD)
Collaboration tools (Slack, Microsoft Teams)
Business intelligence platforms (Tableau, Power BI)

Non-Functional Requirements

Enterprise-grade data encryption (GDPR/HIPAA compliance)
99.9% system uptime SLA
Horizontal scalability for 100k+ concurrent users
Sub-second response times for analytics dashboard
Role-based access control with audit logging

Expected Business Impact

Enables organizations to increase employee engagement scores by 40% through continuous feedback loops, reduce survey response time by 70% via mobile-first SPARQ polls, and achieve 3x faster implementation of improvement initiatives through automated action planning. Early adopters like PetCo and Intuit reported measurable improvements in team cohesion metrics within 90 days.