Development of PCI-Compliant Ecommerce and Back Office Platform for a Retail Book Distributor

The client faces difficulties maintaining PCI credit card security compliance within tight regulatory timeframes, and currently relies on manual processes for order entry, subscription management, and royalty payments. These issues hinder scalability, reduce operational productivity, and impair customer experience in online transactions.

A mid-sized retail distributor specializing in digital and physical books, aiming to upgrade its online sales system and internal operations to support direct consumer and institutional sales channels.

• Achieve PCI credit card security compliance within a six-month timeframe to meet regulatory standards and avoid penalties.
• Enable retail customers to complete orders entirely online, replacing reliance on call-in processes.
• Support sales representatives in efficiently entering orders for institutional clients through a streamlined digital interface.
• Automate subscription processing and royalty payment calculations to reduce manual workload and increase accuracy.
• Enhance user experience with a responsive, mobile-friendly web application to boost online sales and engagement.
• Lay a scalable and secure technical foundation that accommodates future growth and integration needs.

• Secure, PCI-compliant eCommerce website allowing customers to complete transactions online.
• Order management system supporting quick entry of retail and institutional orders.
• Subscription automation to process ebook subscriptions seamlessly.
• Royalty calculation module automating publisher payments based on sales data.
• Responsive, mobile-optimized interface for enhanced accessibility.
• Data preservation mechanisms during migration to ensure integrity and continuity.

• Payment gateway integration to handle secure credit card transactions
• Order management and inventory systems for real-time processing
• Royalty and subscription management modules

• Achieve PCI compliance within six months of project initiation.
• Ensure system uptime and reliability with zero downtime deployment strategies.
• Optimize system performance for quick transaction processing and data handling.
• Design for scalability to support future business growth.
• Ensure data security and user privacy throughout all processes.

The new platform aims to significantly improve the customer experience by enabling fully online order capabilities, automate manual processes to reduce labor costs, and ensure compliance with industry security standards. It is expected to substantially increase online sales, improve royalty reporting accuracy, and empower regional sales teams through remote access, thus enhancing overall operational productivity and supporting future growth initiatives.