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Legacy systems requiring manual intervention across multiple platforms caused delays in product delivery, inconsistent client advice, and high operational costs. The bank needed to digitize sales processes, handle sales peaks efficiently, and accelerate product development during the pandemic while maintaining compliance and system stability.
Universal bank offering savings, investment products, loans, and business finance solutions to individual and enterprise clients
Anticipated 70% reduction in client issue resolution time, 67% decrease in onboarding errors, and 30+ automated processes eliminating manual work. The platform will enable faster time-to-market for new products, improved client satisfaction through consistent omnichannel experiences, and measurable environmental benefits from paperless operations.