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Development of Native Mobile Applications for Automotive Service Enhancement

intexsoft.com

Automotive

GPS

Logistics

Inefficient Driver-Service Communication

Lack of efficient communication channels between drivers and the auto club's support services, leading to delayed assistance, reduced customer satisfaction, and limited opportunities for membership growth.

About the Client

Automotive service provider focused on driver support and roadside assistance

Key Project Goals

Establish real-time communication between drivers and support services
Enhance customer loyalty through improved service accessibility
Provide offline functionality for critical features
Integrate location-based services for roadside assistance

Core System Functionalities

Real-time gas station/evacuator location search with offline access
Voice-guided navigation with route optimization
One-touch emergency assistance requests with geolocation sharing
Push notifications for traffic updates and service alerts
Integrated membership management and support ticketing system

Technology Stack

Native iOS (Swift)

Native Android (Kotlin)

Third-party mapping APIs

Geolocation services

System Integrations

Real-time traffic data API
Offline database synchronization
Push notification services (APNs/Firebase)
Emergency response system integration

Performance Requirements

Offline functionality for critical features
Sub-2 second response time for location-based queries
End-to-end data encryption for user safety
Cross-platform UI consistency

Business Impact Projections

Anticipated 200%+ ROI through increased membership retention, 25%+ growth in service request completion rates, and 500,000+ app downloads within the first year post-launch, establishing a 24/7 digital support channel for drivers.