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Development of Multichannel Healthcare Engagement Platform with Cost Transparency

chromedia.com

Medical

Information technology

Insurance

Healthcare Decision Complexity and Cost Variability

Significant regional cost disparities (3x or higher) for identical medical procedures with misaligned quality-cost relationships create consumer confusion. Stakeholders require a unified platform to facilitate informed provider selection, personalized care coordination, and seamless communication across patients, advocates, providers, and administrators.

About the Client

Health technology company providing cost and quality transparency solutions for healthcare consumers and providers

Platform Development Goals

Create mobile-first solution for patient episode navigation
Develop custom workflow CRM for care coordinators
Implement HIPAA-compliant communication channels
Integrate clinical pathways for quality-cost optimization
Support multi-module scalability (surgery, imaging, PT, Rx, wellness)

Core System Capabilities

Provider comparison dashboard with cost/quality metrics
Secure patient-concierge messaging system
Clinical pathway-driven recommendation engine
Multi-module support for various medical services
Real-time insurance benefit verification
Care coordinator workflow automation tools

Technology Stack

Java8/JEE7

Angular 1.5 with component architecture

Docker containers

PostgreSQL

Elasticsearch

Webpack build system

System Integrations

Electronic Health Records (EHR) systems
Insurance claims processing systems
Payment gateways
Clinical decision support tools
Telehealth platforms

Non-Functional Requirements

HIPAA compliance with audit trails
High-availability architecture (99.95% uptime)
Multi-tenancy support for SaaS delivery
Real-time data synchronization across modules
Role-based access control with MFA

Expected Business Outcomes

Enables 30-40% reduction in healthcare episode costs through optimized provider selection while improving patient satisfaction scores by 25% through personalized care coordination. Scalable SaaS architecture supports rapid onboarding of new healthcare partners and service modules.