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Development of Intelligent Care Service Platform for Elderly Assistance
  1. case
  2. Development of Intelligent Care Service Platform for Elderly Assistance

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Development of Intelligent Care Service Platform for Elderly Assistance

sevencollab
Medical
Health & Fitness
Business services
Non-profit

Current Challenges in Elderly Care Service Delivery

Organizations face significant delays in processing high-volume service requests, inefficient provider allocation leading to response time gaps, lack of transparent pricing mechanisms causing payment disputes, and insufficient tools for real-time quality monitoring and feedback collection.

About the Client

Healthcare services provider specializing in elderly and mobility-impaired care coordination

Strategic Project Goals

  • Implement automated request management system for 90% faster service initiation
  • Develop intelligent provider matching algorithm to optimize resource allocation
  • Establish transparent pricing and instant payment infrastructure
  • Create real-time service quality monitoring dashboard
  • Enable flexible service adjustments during service delivery

Core System Capabilities

  • Accessible request creation interface for elderly users
  • AI-powered request categorization and prioritization
  • Location-based provider matching with availability tracking
  • Real-time arrival notifications with traffic adaptation
  • Dynamic pricing calculator with secure payment gateway
  • In-service adjustment logging with approval workflows
  • Provider job selection portal with preference filters
  • Feedback collection and performance analytics dashboard

Technology Stack Requirements

AI/ML frameworks for matching algorithms
Cloud-native architecture (AWS/GCP)
Cross-platform mobile development (Flutter/React Native)
Real-time database (Firebase/Couchbase)
Geolocation services (Google Maps API)

System Integration Needs

  • Payment gateways (Stripe/PayPal)
  • SMS/Email notification services
  • Electronic Health Records (EHR) systems
  • Emergency response systems
  • Third-party identity verification

Operational Requirements

  • 99.9% system availability with failover redundancy
  • HIPAA/GDPR compliance for data security
  • Scalable infrastructure for 10x request volume growth
  • Sub-200ms latency for real-time tracking updates
  • WCAG 2.1 accessibility compliance

Expected Business Outcomes

Projected 40% increase in service request capacity, 60% reduction in provider allocation time, 25% improvement in customer satisfaction scores, and 15% revenue growth through optimized service bundling. Enhanced operational efficiency will enable expansion to new geographic markets while maintaining service quality standards.

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