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Enterprise Customer Portal for AudioVisual Systems Management

sevencollab

Business services

Construction

Information technology

Challenges Faced by the Client

The client struggled with inefficient communication processes due to lack of centralized access to order status, project details, and equipment information. Enterprise customers faced difficulties managing multiple concurrent projects, tracking assets across locations, and accessing real-time inventory data. This resulted in excessive customer support inquiries (emails and calls) and operational inefficiencies.

About the Client

Leading provider of audiovisual system design, installation, and maintenance services for commercial clients ranging from small businesses to large enterprises

Project Goals and Objectives

Centralize access to account-related information 24/7
Improve customer support efficiency through self-service capabilities
Reduce manual communication volume by 80-90%
Enable real-time visibility into order status and asset inventory
Support complex organizational structures with parent-subsidiary company relationships

Core System Functionalities

Interactive dashboard with project activity feeds and status summaries
Real-time inventory tracking with location, warranty, and serial number visibility
Order management with tracking and document download capabilities
Project management module with team assignments and file sharing
Service case tracking with status updates and expiration monitoring
Role-based access control with hierarchical company permissions
Advanced product catalog with detailed specifications
Multi-company management for parent-subsidiary organizations

Technology Stack Requirements

Laravel

MariaDB

React JS

Redux

MaterialUI

HTML5

CSS

NGINX

System Integration Needs

CRM system
Inventory management system
Payment gateway
Existing customer database

Non-Functional Requirements

Scalable architecture for handling enterprise-level data volumes
Role-based permission system with flexible access control
High-performance real-time data updates
Enterprise-grade security with GDPR compliance
Responsive design for multi-device access

Expected Business Impact

Anticipated 2x improvement in customer support efficiency, 84% reduction in customer emails, and 91% decrease in support calls. The portal will enable enterprise customers to independently manage complex projects, reduce operational overhead through automated tracking, and improve overall client satisfaction through real-time transparency.