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The client is experiencing significant inefficiencies due to a legacy booking system. Key issues include: difficulty finding available appointments for patients, appointment double-booking, lack of clinician and location assignment, no capacity checks, manual administrative processes, data silos across multiple systems, and lack of integration with patient portals, health records, and payment systems. This results in patient dissatisfaction, clinician workload issues, and administrative overhead. The core issue is that the scheduling system is not functioning as a central hub for all clinic operations.
A UK-based medical center providing personalized healthcare and precision medicine, specializing in therapies like Auditory Therapy, Biomedical Treatment, and Neurodevelopmental Therapy. They serve over 100 clients daily across 5 locations.
The successful implementation of this platform is expected to significantly improve operational efficiency, reduce administrative costs, increase patient bookings, enhance the patient and clinician experience, and ultimately improve the clinic's bottom line. The projected 80% reduction in admin time and 30% increase in bookings will free up staff to focus on core business activities and drive revenue growth.