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Development of HIPAA-Compliant Patient Feedback Platform for Global Healthcare Providers

exoft

Medical

Information technology

Challenges in Patient Feedback Management

Need for a secure, HIPAA-compliant platform to collect and analyze patient feedback while ensuring seamless integration with existing clinical systems and medical devices. Existing solutions lacked proper data protection, interoperability, and scalability for global deployment.

About the Client

A Western European healthtech company specializing in digital solutions for behavioral health professionals across private practices and hospital networks

Key Project Goals

Create a modular patient feedback system from scratch
Ensure full HIPAA compliance for US market entry
Develop integration capabilities with medical devices and EHR systems
Implement multilingual support for global adoption
Establish scalable architecture for future expansion

Core System Capabilities

Customizable digital feedback forms with automated distribution
Real-time data visualization dashboards
Tagging system for patient prioritization
ORS/SRS scoring integration for treatment evaluation
Automated report generation and cross-sharing
Multilingual interface supporting 20+ languages
Clinical staff management portal
Secure patient data import/export functionality

Technology Stack Requirements

ASP.NET MVC

Microsoft SQL Server

HTML5/SCSS

AngularJS

Kendo UI

jQuery

Bootstrap

System Integration Needs

Electronic Health Record (EHR) systems
Medical device data interfaces
SMS/email notification services
Azure cloud infrastructure

Critical System Requirements

HIPAA-compliant data encryption
High-availability architecture
Real-time data synchronization
Role-based access control
Cross-platform compatibility

Expected Business Outcomes

Projected 1.2x increase in treatment process efficiency with potential for 1000+ user adoption within first year. Platform expected to enhance patient satisfaction scores by 30% through improved feedback loops and data-driven treatment adjustments.