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Development of GenAI-Powered Virtual Assistant for Enhanced Customer Experience

firstlinesoftware.com

Consumer products & services

Manufacturing

Information technology

Customer Experience Challenges

Inefficient delivery of product information, lack of personalized recommendations, and limited 24/7 accessibility hindered customer engagement and internal team productivity.

About the Client

A century-old global leader in sustainable lighting technology innovation

Key Project Goals

Implement AI-driven solution for instant information delivery
Enhance customer engagement through personalized recommendations
Improve accessibility to product data across global time zones
Increase operational efficiency for internal teams

Core System Requirements

Interactive chat interface with natural language processing
Personalized product recommendations engine
Vector-embedded data retrieval system
Salesforce CRM integration framework
Multi-language support for global accessibility

Technology Stack

Large Language Models (LLM)

Retrieval Augmented Generation (RAG)

Vector embedding databases

ARGO architecture framework

System Integrations

Salesforce CRM
Product Information Management (PIM) systems
Content Delivery Networks (CDN)

Non-Functional Requirements

Horizontal scalability for global traffic
Response time under 2 seconds
Enterprise-grade data security
99.9% system availability
Compliance with GDPR and CCPA

Expected Business Impact

Projected 40% reduction in customer service inquiries, 25% increase in product discovery engagement, and 20% improvement in customer satisfaction scores through 24/7 intelligent support and personalized recommendations.