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Development of Enhanced Virtual Shopping Platform with Integrated Retailer Systems and Customer Support Dashboard

blink22.com

Retail

eCommerce

Information technology

Challenges in Traditional Retail Shopping and Retailer Integration

Traditional shopping methods in Egypt involve time-consuming store visits, limited product comparisons, and lack of exclusive deals. Retailers face complexity in integrating with modern e-commerce platforms, while customers require improved support mechanisms for online purchases.

About the Client

A virtual shopping hub revolutionizing Egypt's retail landscape by offering a seamless online shopping experience through a mobile app with product comparisons, exclusive discounts, and integrated retailer systems.

Platform Enhancement Goals

Enhance mobile applications and backend systems for improved user experience
Integrate legacy retail systems to simplify onboarding for stores
Implement a customer support dashboard for query resolution
Enable seamless product discovery and comparison features
Facilitate exclusive discount distribution through the platform

Core Platform Capabilities

Multi-store product catalog with real-time inventory
Product comparison tools with spec/photo visualization
Exclusive discount engine for personalized offers
Legacy system integration for retailer onboarding
Customer support dashboard with ticket management

Technology Stack Requirements

Java

Spring Boot

Node.js

React.js

Android

iOS

System Integration Needs

Legacy retail management systems
Payment gateway platforms (e.g., JumiaPay)
Analytics and reporting tools

Operational Requirements

High scalability for concurrent users
Secure payment transaction processing
Sub-2-second page load times
Cross-platform compatibility

Expected Business Outcomes

Increased user retention through improved shopping experience, expanded retailer network via simplified integration, enhanced customer satisfaction with dedicated support channels, and accelerated adoption of online shopping in Egypt's retail market.