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Customers face difficulties accessing non-financial banking services through traditional channels, leading to operational inefficiencies. Existing systems lack real-time updates for account details, transaction statements, and service alerts. Security concerns exist around mobile access and device authentication. Limited digital tools for foreign exchange calculations and insurance scheme management hinder customer self-service capabilities.
Regional commercial bank seeking digital transformation of customer-facing services
Projected 40% reduction in branch visits for routine inquiries, 25% increase in customer satisfaction scores, and 15% growth in digital channel adoption within first year. Enhanced operational efficiency through automated alerts and self-service features. Strengthened security posture with multi-layered authentication reduces fraud risk by estimated 30%. Integrated financial tools expected to increase cross-selling opportunities by 20%.