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Development of a Scalable Cab Management Platform with Advanced Booking and Safety Features
  1. case
  2. Development of a Scalable Cab Management Platform with Advanced Booking and Safety Features

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Development of a Scalable Cab Management Platform with Advanced Booking and Safety Features

mallow-tech.com
Logistics
Consumer products & services
Information technology

Challenges in Digital Transformation and Service Optimization

The client faces challenges in transforming their taxi service operations into an efficient, scalable digital platform. They require a robust system to manage bookings, driver assignments, payments, and real-time tracking while ensuring a seamless user experience across web and mobile platforms. Additionally, integrating modern technologies and maintaining system performance amidst growing user demand poses significant operational hurdles.

About the Client

A leading cab service provider operating in multiple cities in Tamilnadu, offering ride-hailing services through web and mobile applications.

Project Goals for Enhanced Digital Solution

  • Develop a centralized cab management system for real-time booking and fleet tracking
  • Implement user-friendly interfaces for customers, drivers, and administrators
  • Enable seamless payment integration with digital wallets and coupons
  • Enhance safety features including SOS emergency alerts
  • Support scalable infrastructure to handle 1M+ users and multi-city operations

Core System Functionalities and Key Features

  • Multi-channel user registration (mobile/web)
  • Dynamic cab booking with type selection and fare estimation
  • Real-time SOS feature with emergency contact integration
  • Outstation/return trip booking with 'Up and Down' options
  • Rental cab hourly packages with multi-location routing
  • Multi-payment gateway integration (PayTM, cash, coupons)
  • Live GPS tracking of assigned cabs
  • Vendor and driver management dashboard
  • Automated report generation for operations analytics

Technology Stack Requirements

PHP
Android
iOS
Cloud Infrastructure (AWS/Azure)

Third-Party Integration Needs

  • PayTM payment gateway
  • Google Maps API for real-time tracking
  • SMS gateway for booking notifications
  • Firebase Cloud Messaging for push alerts
  • OTP verification services

Non-Functional Requirements

  • Support 10,000+ concurrent bookings during peak hours
  • 99.9% system uptime with failover mechanisms
  • End-to-end data encryption for user safety
  • Cross-platform compatibility (iOS 12+/Android 8+)
  • Response time under 2 seconds for critical operations

Expected Business Transformation Outcomes

The new digital solution will enhance operational efficiency by 40% through automated booking management, increase customer retention by 30% via improved user experience, and enable market expansion to 5+ new cities annually. The integration of real-time tracking and safety features will reduce service complaints by 50%, while multi-payment options will boost digital transaction rates by 60%.

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