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The client faces challenges in transforming their taxi service operations into an efficient, scalable digital platform. They require a robust system to manage bookings, driver assignments, payments, and real-time tracking while ensuring a seamless user experience across web and mobile platforms. Additionally, integrating modern technologies and maintaining system performance amidst growing user demand poses significant operational hurdles.
A leading cab service provider operating in multiple cities in Tamilnadu, offering ride-hailing services through web and mobile applications.
The new digital solution will enhance operational efficiency by 40% through automated booking management, increase customer retention by 30% via improved user experience, and enable market expansion to 5+ new cities annually. The integration of real-time tracking and safety features will reduce service complaints by 50%, while multi-payment options will boost digital transaction rates by 60%.