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Development of Customer-Facing Insurance Management Platform with Mobile Integration

future-processing.com

Insurance

Legal

Financial services

Business Challenges

Need to modernize customer-facing solutions for insurance management while maintaining uninterrupted service during system redevelopment. Requirement for specialized UI/UX design, mobile application development, and payment integration capabilities not available in-house.

About the Client

International provider of market-leading insurance services specializing in transport and professional indemnity insurance mutuals, managing general agency, and professional services.

Strategic Objectives

Create innovative client-oriented insurance management solutions
Enable online policy renewal and payment processing for 13,000+ barristers
Develop mobile-first access to insurance data for P&I members
Improve operational efficiency through digital transformation
Maintain system availability during modernization

Core System Requirements

Online policy renewal and payment processing
Real-time insurance quote generation
Mobile access to fleet data and documentation
Offline data management capabilities
CRM integration for client communications
Automated invoice reminder system

Technology Stack

iOS application development

Service-Oriented Architecture (SOA)

Modern UI/UX design frameworks

Secure payment gateway integration

System Integrations

Existing insurance database systems
Payment processing platforms
CRM systems
Document management repositories

Non-Functional Requirements

High availability during system transitions
Enterprise-grade security for financial transactions
Offline-first mobile capabilities
Scalable architecture for 13,000+ users
Cross-platform compatibility

Expected Business Impact

Accelerated time-to-market for insurance solutions, enhanced user experience for barristers and P&I members, improved operational efficiency through digital workflows, and strengthened competitive position through technological innovation.