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Development of Cross-Platform Mobile Applications for IP Telephony Integration

s-pro.io

Telecommunications

Information technology

Business services

Challenges in Modernizing Communication Infrastructure

The client faced limitations with outdated telephony systems, poor user experience in mobile communication tools, and lack of cross-platform compatibility. These issues hindered flexibility, scalability, and user adoption of their communication services.

About the Client

A telecommunications provider expanding into mobile communication solutions to modernize its service offerings

Strategic Goals for Mobile Communication Enhancement

Implement IP telephony integration for cost-effective communication
Enhance user productivity through advanced calling features
Achieve seamless cross-platform compatibility for iOS and Android users

Core Communication Capabilities

VoIP and video calling over IP networks
Call recording and voicemail transcription
Multi-party conferencing capabilities
Call forwarding and presence status indicators
Cross-device synchronization of communication history

Technology Stack Requirements

WebRTC for real-time communication

iOS Swift and Android Kotlin frameworks

Cloud-based signaling servers

SIP protocol implementation

System Integration Needs

Existing customer authentication systems
Cloud storage for call recordings
Third-party communication APIs

Operational Requirements

99.9% service availability SLA
End-to-end encryption for calls
Scalable infrastructure for 500k+ users
Low-latency audio/video transmission

Anticipated Business Outcomes

The implementation will enable 40% faster communication workflows, reduce infrastructure costs by 60% through IP migration, and expand market reach by supporting 100% of major mobile platforms, positioning the client as a leader in modern telecommunications solutions.