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Development of Contactless Restaurant Management System with Real-Time Analytics and Multi-Platform Integration
  1. case
  2. Development of Contactless Restaurant Management System with Real-Time Analytics and Multi-Platform Integration

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Development of Contactless Restaurant Management System with Real-Time Analytics and Multi-Platform Integration

dreamertechnoland.com
Food & Beverage
Hospitality & Leisure

Challenges in Post-Pandemic Restaurant Operations

Traditional restaurant operations face increased health risks due to physical contact points, inefficient order/payment tracking, limited menu flexibility, and lack of real-time performance insights. These challenges hinder operational efficiency and customer satisfaction in the post-pandemic environment.

About the Client

A German-based restaurant chain focused on modern dining experiences and operational efficiency through technology-driven solutions.

Key Project Goals

  • Implement a contactless dining solution to minimize physical interactions
  • Streamline order and payment tracking for improved operational efficiency
  • Enable dynamic menu customization based on inventory and preferences
  • Provide real-time performance analytics for data-driven decision-making
  • Integrate secure, flexible payment options to enhance customer convenience

Core System Capabilities

  • QR code-based digital menu access
  • Real-time table-specific order and payment tracking
  • Interactive 3D table layout management
  • Menu customization with item activation/deactivation
  • Integrated performance analytics dashboard
  • Multi-payment gateway support (Apple Pay, PayPal, cash)

Technology Stack Requirements

Node.js
React.js
Three.js
AWS

External System Integrations

  • Apple Pay
  • PayPal
  • Payment Gateway APIs

System Quality Requirements

  • High scalability for peak dining hours
  • Real-time data synchronization across devices
  • End-to-end payment transaction security
  • Cross-platform compatibility (mobile/desktop)
  • 99.9% system uptime guarantee

Expected Business Outcomes

The implementation will reduce physical contact points by 80%, improve order processing speed by 40%, and provide actionable insights for 25% better inventory management. Enhanced customer experience through contactless dining and flexible payments is projected to increase customer retention by 30% while maintaining strict health compliance standards.

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