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Lenso Ltd. required a centralized system to manage client relationships, organize business processes, and improve customer experience. Existing challenges included fragmented information storage, inefficient task management workflows, lack of personalized customer relationship capabilities, and limited visibility into client interaction history.
Exclusive distributor of optical measurement solutions in Poland, providing 3D metrology systems, implementation support, and technical training for quality control applications
Implementation of the CRM solution is expected to enhance organizational efficiency through centralized information management, improve customer relationship quality via personalized interactions, reduce operational costs through process automation, and enable proactive customer service through historical data visibility. The system will provide real-time business insights while maintaining integration with existing Microsoft ecosystem tools.