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Development of Cloud-Based Communication Platform with CRM Integration and Modernization of Technology Stack

spyro-soft.com

Information technology

Telecommunications

Business services

Challenges in Communication Efficiency and Technology Modernization

Existing communication platforms suffer from fragmented integration with CRM systems, technical debt from legacy AngularJS UI, scalability limitations in monolithic architecture, insufficient test automation, and operational inefficiencies in maintaining high-availability cloud services. Remote work capabilities require enhancement to match office-level productivity.

About the Client

A well-funded, AIM-listed technology company providing cloud-based communication solutions integrated with CRM software for sales and recruitment teams

Strategic Goals for Platform Enhancement

Enhance CRM integration capabilities across communication channels
Modernize frontend architecture through AngularJS to React migration
Implement microservices and microfrontends for scalable architecture
Establish comprehensive test automation frameworks
Ensure 99.99% system availability with robust 3rd-level support

Core Communication and Integration Requirements

Click-to-call and power dialing integration within CRM interfaces
Automated call recording with metadata tagging
Inbound caller ID with real-time CRM data display
Cross-device remote work capabilities with session persistence
Interactive voice response (IVR) with CRM data synchronization

Technology Stack Requirements

AWS

React

NodeJS

TypeScript

Microservices

Selenium

LocalStack

System Integration Requirements

Salesforce
MS Dynamics
CRM/ATS platforms
SIP networking infrastructure

Operational Excellence Criteria

Horizontal scalability to handle 10x concurrent user growth
Sub-200ms latency for core communication functions
Role-based access control with GDPR compliance
99.99% uptime SLA with disaster recovery mechanisms
Automated CI/CD pipelines with canary deployment support

Expected Business Impact of Technology Modernization

Projected 40% improvement in sales team productivity through seamless communication workflows, 60% reduction in system downtime via microservices architecture, 30% faster feature deployment cycles with DevOps automation, and enhanced ability to capture/analyze 100% of communication data for compliance and quality assurance purposes.