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Development of Client Communication and Lead Management Platform

havenocode.io

Information technology

Advertising & marketing

eCommerce

Current Communication Inefficiencies

Inconsistent client communication channels leading to delayed response times (24-hour SLA not consistently met), potential lead loss due to form submission failures, and lack of integrated client management system for tracking inquiries.

About the Client

Technology solutions provider specializing in no-code platform implementations for enterprise clients

Platform Enhancement Goals

Implement reliable contact management system with guaranteed 24-hour response SLA
Create robust lead capture forms with error handling and validation
Develop integrated CRM system for tracking client interactions
Enhance user experience through intuitive interface design

Core System Requirements

Multi-channel contact forms with real-time validation
Automated response tracking dashboard
CRM integration for client history tracking
Blog content management system for nocode resources
Mobile-responsive communication interface

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Lambda

Serverless Framework

System Integration Needs

Salesforce CRM
SendGrid Email API
Google Analytics
Stripe Payment Gateway

Operational Requirements

99.9% system availability
Sub-200ms form submission response time
GDPR-compliant data handling
Horizontal scalability for 10x traffic growth

Business Value Projections

Expected 40% reduction in client response time, 25% increase in qualified lead conversion through improved form reliability, and 35% reduction in operational overhead through automated communication workflows.