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Development of Automated Spare Parts Portal with Integrated Customer Care and System Synchronization

geckodynamics.com

Manufacturing

Energy & natural resources

Environmental Services

Challenges in Aftersales Service and Order Processing

Mayekawa faced inefficiencies in manual order processing for replacement parts, leading to prolonged customer support response times, lack of transparency in asset management, and missed opportunities for digital transformation in a competitive market.

About the Client

Manufacturer of advanced industrial compressors under the MYCOM brand, focusing on sustainable systems and customer collaboration

Digital Transformation Goals

Automate spare parts order and delivery processes
Enhance customer experience through self-service capabilities
Integrate with existing ERP systems (SAP, Sage 300, Epicor)
Improve transparency in asset and order management
Increase customer acquisition and sales through digital innovation

Core System Functionalities

3D interactive equipment schematics for part selection
Serial number/parameter-based equipment identification
Automated purchase order generation and processing
Integrated ticketing system for customer care
Real-time synchronization with SAP, Sage 300, and Epicor
Customizable customer care dashboards

Technology Stack

Java

Angular

System Integrations

SAP ERP
Sage 300
Epicor

Non-Functional Requirements

High scalability for multi-regional operations
Real-time data synchronization performance
Enterprise-grade security for transactional data
Cross-browser compatibility for 3D visualization

Business Impact Projections

Implementation of this platform is expected to significantly reduce order processing times, increase customer satisfaction through self-service capabilities, improve asset management visibility, and position Mayekawa as a digital leader in the industrial compressor market, driving both operational efficiency and revenue growth.