Development of Automated Internal Process Modules for Improved Administrative Efficiency

The client’s current internal intranet system is insufficient to meet the evolving needs of their global operations, with excessive manual paperwork and time-consuming processes that hinder operational efficiency. Manual tasks such as ordering supplies, reporting incidents, and managing service requests are leading to inefficiencies and increased administrative workload.

A mid-sized transportation consultancy with a global presence, managing numerous projects requiring extensive administrative workflows.

• Reduce manual administrative work through automation of core internal processes.
• Implement modules to streamline requests such as business card orders, courier bookings, cleaning services, and incident reporting.
• Integrate automated data collection for compliance, cost monitoring, and supplier management.
• Provide real-time reporting and statistics to improve oversight and decision-making.
• Design the system for future scalability and seamless migration to a cloud-based intranet platform.

• Request submission portals for business cards, couriers, cleaning, and print services.
• Incident and accident reporting module.
• Automated approval workflows and notifications.
• Cost tracking and supplier management dashboards for monitoring expenses and performance.
• Generation of compliance reports for safety and operational standards.
• Data analytics and reporting tools providing key statistics and insights.

• Existing intranet platform built on SharePoint Online
• Data sources for cost and supplier monitoring
• Notification systems for workflow approvals

• Scalable architecture to accommodate organizational growth
• Secure access controls respecting data privacy and compliance standards
• High system availability with minimal downtime
• User-friendly interface ensuring ease of use for staff

By automating manual administrative workflows, the project aims to significantly decrease repetitive workload, freeing up staff resources for higher-value tasks. Expected outcomes include a reduction in paperwork, improved process efficiency, enhanced compliance tracking, and comprehensive reporting capabilities, ultimately leading to faster service delivery and better resource management.