Development of an Internal Analytics Dashboard for Service Industry Client

The organization faces difficulties in extracting, analyzing, and visualizing operational data from multiple sources. Manual reporting processes are time-consuming, leading to delays and potential inaccuracies, which hinder timely decision-making and strategic planning.

A mid-sized business services organization seeking to optimize internal reporting and decision-making capabilities.

• Develop a comprehensive internal analytics dashboard enabling real-time data visualization.
• Automate data aggregation from multiple internal systems to ensure consistency and accuracy.
• Improve decision-making speed by reducing report generation time by at least 50%.
• Enhance data security and user access control to safeguard sensitive information.
• Support scalable architecture to accommodate future data growth and feature expansion.

• Real-time data ingestion from multiple internal sources, including databases and APIs.
• Interactive data visualization tools such as charts, graphs, and heatmaps.
• Custom report builder allowing users to create and save tailored reports.
• Role-based user access controls with authentication mechanisms.
• Data export functionality in common formats (e.g., PDF, Excel).
• Automated alerts and notifications based on specific data thresholds or anomalies.
• Audit logs tracking user actions and data modifications.

• Internal databases and ERP systems for data extraction
• Authentication and identity management systems
• Notification services for alerts and updates

• System must support concurrent usage by at least 100 users with minimal latency (<2 seconds for data load)
• Scalability to handle data growth over the next 3 years
• High availability with 99.9% uptime SLA
• Data encryption both at rest and in transit
• Compliance with industry data protection and privacy standards

Implementation of the analytics dashboard is projected to reduce manual reporting time by over 50%, improve data accuracy, and enable faster strategic decisions. The system will support scalable growth, improve operational transparency, and enhance data-driven culture within the organization.