Development of an Internal Analytics Dashboard for Business Process Optimization

Business services

Identified Need for Enhanced Data Visibility and Process Management

The organization faces challenges in consolidating data and managing internal processes efficiently, leading to difficulties in tracking key performance metrics, improving responsiveness, and supporting data-driven decision-making across departments.

About the Client

A mid-sized, international company specializing in delivering professional services to clients worldwide, seeking to enhance internal process management and data visibility.

Goals for System Development and Business Impact

Implement a centralized internal analytics dashboard to visualize key operational data in real-time.
Improve data accuracy and consistency across departments.
Enhance decision-making capabilities by providing comprehensive, accessible insights.
Reduce time-to-reporting and manual data compilation efforts.
Support scalability to accommodate increasing data volumes and user base.

Core Functionalities and Features of the Analytics Platform

Real-time data aggregation from multiple internal data sources.
Customizable dashboards with interactive visualizations such as charts, graphs, and KPIs.
Role-based access control to ensure data security and appropriate user permissions.
Data export options for reporting and further analysis.
Automated data refresh scheduling and alerting mechanisms.
Responsive UI for desktop and mobile access.

Preferred Technologies and Architectural Approaches

Web-based dashboard built using modern JavaScript frameworks (e.g., React, Angular).

Backend data processing with robust data handling platforms (e.g., Node.js, Python).

Use of cloud infrastructure for scalability and availability (e.g., AWS, Azure).

Implementation of secure data transmission and storage protocols.

External System Integrations for Data Consolidation

ERP and CRM systems for operational data feeds.
Internal databases and data warehouses.
Alerting and notification systems.
User authentication services for access control.

Key Non-Functional System Requirements and Performance Metrics

System must support concurrent access by at least 200 users with minimal latency.
Data refresh cycles should occur every 5 minutes to ensure up-to-date insights.
System availability of 99.9% uptime.
Compliance with data security standards, including encryption at rest and in transit.

Expected Business Outcomes and Project Value

The deployment of the internal analytics dashboard aims to significantly improve operational visibility, reducing manual reporting efforts by 40%, enhancing decision-making speed, and enabling better resource allocation. This will support scalable growth and increased efficiency across departments.