Development of an Internal Analytics Dashboard for Enhanced Data Insights

Telecommunications

Identifying Challenges in Data Management and Analytical Capabilities

The organization is experiencing difficulties in consolidating diverse data sources and extracting actionable insights, leading to suboptimal decision-making and reduced operational efficiency. Existing analytics tools are insufficient for comprehensive data analysis across multiple business units.

About the Client

A large-scale telecommunications provider seeking to centralize and analyze operational data to improve decision-making and service offerings.

Key Goals for Data Integration and Business Intelligence Enhancement

Develop a centralized internal analytics dashboard to aggregate data from various sources
Improve data accessibility and visualization for stakeholders
Enhance decision-making processes through real-time analytics and reporting
Increase data processing efficiency, reducing analysis time by at least 30%
Ensure scalable architecture to accommodate future data growth

Core Functional Capabilities for the Analytics Platform

Data aggregation module integrating multiple external and internal data sources
Interactive, customizable dashboards with real-time data visualization
Automated report generation and scheduled data exports
Alert system for key performance indicators (KPIs) anomalies
User access control and role-based permissions
Audit trail for data changes and user activities

Preferred Technologies and Architectural Approaches

Modern frontend frameworks for responsive UI

Cloud-based data storage solutions

Big data processing frameworks for large datasets

RESTful APIs for data integration

External System Integrations Needed

ERP systems for financial and operational data
CRM platforms for customer insights
Network monitoring tools for real-time network data
Email and notification services for alerts

Key Non-Functional System Requirements

Scalability to support increasing data volume, aiming for a 50% growth annually
System uptime of 99.9% to ensure continuous data availability
Data security standards compliance, including encryption at rest and in transit
Response time for dashboard queries under 2 seconds

Projected Business Benefits from the Analytics Dashboard

The implementation is expected to streamline data analysis processes, leading to a reduction in decision-making time by over 30%, improve data-driven insights for strategic planning, and support scalability to handle growing data needs, thereby enhancing overall operational efficiency and competitiveness.