Development of an Interactive Smart TV Application for Hospitality Guest Engagement

Hospitality businesses often struggle to deliver seamless, engaging in-room experiences due to diverse device compatibility issues, limited content management options, and difficulties in ensuring reliable content display across various TV models. These challenges hinder guest satisfaction and operational efficiency.

A mid-sized hotel chain seeking to enhance guest experience through integrated in-room entertainment and information systems.

• Develop a comprehensive Smart TV application that informs, entertains, and provides control features to guests, thereby enriching their stay experience.
• Ensure compatibility with popular smart TV platforms (e.g., LG webOS, others) to maximize device reach.
• Implement robust content management capabilities allowing easy updates and customization.
• Design the application to provide smooth navigation without reliance on traditional scrolling, fitting all content within the viewable screen area.
• Establish detailed error monitoring and logging systems to quickly diagnose display and functional issues across different TV units.
• Deliver the project within a one-month timeline with a minimal development team.

• Content display optimized for smart TV screens with no scroll-based navigation, utilizing full view layout.
• Remote control-friendly navigation with intuitive page transitions and controls.
• Content management system (CMS) integration for easy update and customization of guest information and entertainment content.
• Error tracking and detailed logging system that captures display issues and request processing errors with remote report sending capability.
• Compatibility with popular smart TV platforms, primarily webOS, with potential for cross-platform deployment.
• Minimalistic and user-friendly interface design suitable for hotel environments.

• Content Management System (CMS) for dynamic content updates
• Error and log reporting tool/usbian for remote diagnostics
• Potential integration with hotel management systems for personalized guest content

• High reliability with minimal downtime, ensuring consistent content display
• Secure data handling, especially for error logs and content updates
• Fast response times, with the app supporting smooth navigation within 1-2 seconds
• Scalability to accommodate additional hotel units or channels in the future

The deployment of a tailored Smart TV application is expected to improve guest satisfaction through engaging and informative content, reduce operational issues through effective error monitoring, and streamline content management processes. It aims to deliver a seamless viewing experience across devices, positively impacting guest reviews and operational efficiency within a targeted one-month development period.