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Development of an Interactive Media Kiosk System for Hospitality Venues
  1. case
  2. Development of an Interactive Media Kiosk System for Hospitality Venues

Development of an Interactive Media Kiosk System for Hospitality Venues

leobit.com
Hospitality & leisure

Identifying Challenges in In-Kiosk Media Access for Hospitality Businesses

The client lacks the technological expertise to implement an engaging and seamless media playback solution across in-venue TV screens and kiosks. They require a system that combines nostalgic features of traditional jukeboxes with modern internet-based content access, ensuring compatibility with various display devices and providing an intuitive user experience in customer-facing environments.

About the Client

A mid-sized entertainment technology company seeking to modernize in-kiosk media access and playback for hospitality environments such as hotels, restaurants, and cafes.

Goals for Developing a User-Friendly Media Kiosk System

  • Deliver a tailored media playback solution compatible with various TV kiosks within a 2-month timeframe.
  • Ensure seamless media playback, including video and music content, with minimal latency and high reliability.
  • Create an intuitive user interface that mimics familiar media players, enhancing user engagement.
  • Enable access to a vast and diverse content library via internet integration, offering users extensive song and video selections.
  • Modernize the traditional jukebox experience to attract venue owners and elevate guest interaction.

Core System Functionalities for the Media Kiosk Solution

  • Media playback controls for audio and video content
  • Playlist creation and management
  • File selection interface with ability to choose from extensive online media sources
  • Dual-screen display output: one for current media playback, another for available media list
  • Custom visualizations and UI styles to mimic traditional media players
  • Compatibility across different operating systems and display resolutions
  • Server integration with media aggregators for dynamic content retrieval

Technological Frameworks and Tools for System Development

WPF (Windows Presentation Foundation)
XAML for UI design
Media libraries supporting video and audio playback
Integration with media content aggregators via APIs
Cross-platform compatibility considerations

External System Integrations for Content Access and Management

  • Media content aggregators to access diverse media libraries
  • Internet-based content providers for streaming and downloads
  • Operating system compatibility layers

Essential Non-Functional System Performance and Reliability Criteria

  • System load capacity to handle simultaneous media streaming requests
  • High uptime and reliability to ensure media playback without interruptions
  • Fast response times for media selection and loading (within seconds)
  • Security measures for content access and user interaction
  • Scalability for future expansion to additional venues or content sources

Expected Business and User Experience Outcomes

The new media kiosk system aims to modernize in-venue entertainment, attracting venue owners by providing a reliable and engaging user experience that combines nostalgic appeal with modern internet content access. Anticipated benefits include increased customer satisfaction, higher engagement rates, and quicker deployment timelines, ultimately driving increased usage and content provider partnerships in the hospitality sector.

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