Development of an Integrated Data and Analytics Platform for Hospitality Client

The client operates multiple hospitality venues with siloed data sources, leading to fragmented data management, reduced real-time insights, and suboptimal decision-making processes. This hampers ability to quickly respond to market trends and personalize guest experiences.

A mid-sized hospitality chain seeking to optimize its operational data, improve guest experience, and drive revenue through analytics-enabled decision-making.

• Create a centralized analytics platform aggregating data from multiple hospitality properties.
• Enable real-time data processing for operational metrics to support timely decisions.
• Improve guest experience personalization through insightful data analysis.
• Increase operational efficiency by identifying bottlenecks and trend patterns.
• Achieve at least a 15% increase in revenue and a 10% reduction in operational costs within the first year.

• Data ingestion pipelines supporting multiple data sources including property management systems, CRM, booking engines, and third-party partners.
• An internal analytics dashboard enabling visualization of key metrics such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational KPIs.
• Real-time data processing capabilities to support dynamic decision-making.
• Reporting and alerting feature for deviations in operational metrics.
• Guest data analysis module to facilitate personalization and targeted marketing campaigns.
• Role-based access controls ensuring data security and compliance.

• Property Management Systems (PMS)
• Customer Relationship Management (CRM) platforms
• Booking engine systems
• Ancillary service providers
• Third-party analytics tools

• System must support data processing for up to 1 million transactions daily
• Platform availability of 99.9% uptime
• Data encryption during transmission and at rest
• Compliance with data privacy regulations such as GDPR
• Scalable infrastructure to support user growth by 50% annually

The implementation of this integrated data platform is expected to enable a 15% increase in revenue and a 10% reduction in operational costs within the first year. Additionally, enhanced data-driven decision-making will improve guest satisfaction scores, foster personalized experiences, and support strategic growth initiatives.