Development of an Integrated Custom IT System for Scalable Business Operations

The client operates with an eclectic mix of tools such as task management platforms, eCommerce plugins, and automation services, resulting in fragmented data flows, inefficient processes, and scalability limitations. There is a need for a unified, bespoke IT system that consolidates core functionalities while supporting growth and operational excellence.

A rapidly growing eCommerce platform managing online storefronts, customer interactions, and operational workflows, seeking to optimize and scale its internal systems.

• Replace multiple legacy tools with a custom integrated system to streamline operations and reduce overhead.
• Enhance data accuracy and synchronization to ensure consistent invoicing and minimize service disruptions.
• Facilitate seamless onboarding of customers, staff, and internal operators through user-friendly interfaces.
• Build a flexible architecture capable of supporting rapid business growth and future feature expansion.
• Implement a phased migration strategy to minimize operational impact during transition.

• Unified operator dashboards for operational management and internal coordination.
• Customer self-onboarding portals with secure registration and profile management.
• Automated billing and invoicing with validation checks to ensure data consistency.
• Process automation capabilities to optimize recurring workflows.
• Data migration tools for seamless transition from legacy systems.
• Role-based access control for secure authentication and authorization.
• Realtime notifications and communication channels via integrated messaging tools.

• eCommerce platform or payment gateway for order and payment processing
• Customer relationship management (CRM) systems
• Internal messaging or communication platforms
• Data migration tools from existing legacy systems
• Authentication services for user management

• System scalability to support double-digit growth over the next 2-3 years
• High availability with 99.9% uptime
• Data consistency and validation to reduce errors by at least 30%
• Responsive UI optimized for both desktop and mobile devices
• Secure architecture adhering to best practices in data protection and user privacy
• Automated deployment and infrastructure as code for rapid release cycles

The new bespoke IT system will significantly reduce operational overhead by replacing disjointed tools, improve data reliability for accurate invoicing, and enable scalable growth. Expected outcomes include decreased process inefficiencies, minimized service disruptions, and enhanced onboarding experiences, positioning the client for rapid expansion and increased profitability.