Development of an Integrated Cloud-Based Membership and Facility Management System for Hospitality Chains

The client relies on an inflexible and outdated management system that hampers their ability to introduce new features, maintain core functionalities, and integrate seamlessly with external partners. This results in increased costs, instability, and inability to meet the rising expectations of members and operational demands, necessitating a comprehensive digital transformation to support scalable and feature-rich application ecosystems.

A mid to large-sized hospitality organization operating multiple exclusive recreation and entertainment centers, offering diverse amenities such as sports, fitness, spa, catering, childcare, and event management, seeking to modernize and unify their management systems.

• Create a fully integrated, cloud-based modular system to manage membership, facility bookings, payments, childcare, and event services.
• Enable real-time data streaming and 24/7 system availability for all core functionalities.
• Develop user-friendly mobile and web interfaces for members, staff, and administrators to streamline booking, check-in, and communication workflows.
• Implement scalable architecture supporting future feature expansion and integrations.
• Reduce reliance on external partners by internalizing critical business functions to reduce long-term operational costs.
• Establish permission and role management for different user levels within the system.

• Member Management Module: registration, profile management, loyalty tracking
• Facility Booking System: reservation of courts, classes, camps, and event spaces
• Payment Integration: support for card payments and billing processes
• Childcare and Camp Booking: scheduling, registration, and attendance management
• Staff and Office Management: scheduling, employee roles, messaging, and operations
• Member Engagement Apps: member check-in, online sales, messaging system, and account access
• Live Data Streaming: real-time synchronization with legacy or existing backend systems

• Legacy back-end systems for data streaming
• Payment gateways for card transactions
• Messaging and notification systems
• User role and permission management modules

• 24/7 system availability with high uptime SLA (e.g., 99.9%)
• Scalable architecture to support increasing user base (targeting 70k+ users)
• Robust security measures for payment processing and personal data
• Low-maintenance system with simplified updates and support

The implementation of the integrated cloud-based management platform is expected to enhance operational efficiency, reduce external partnership costs, and improve member satisfaction. Specific targets include supporting a user base of over 70,000 members, streamlining booking and payment processes, and enabling the addition of new features with minimal disruption. This digital transformation aims to provide a scalable, reliable, and user-friendly ecosystem that aligns with the organization's growth objectives.