Development of an Indoor Navigation System for Complex Multi-Floor Commercial Venues

The client manages complex multi-floor shopping centers and redevelopments that require efficient wayfinding solutions to assist visitors in locating stores, amenities, and exits. Visitors face difficulties navigating multiple levels and discovering locations, leading to poor customer experience and increased operational support. The existing navigation methods lack real-time routing, multi-floor support, and accessible pathways, which limits the ability to enhance visitor engagement and operational efficiency.

A large-scale commercial property developer or management company managing prominent shopping centers or redevelopment projects seeking innovative indoor navigation solutions.

• Implement a comprehensive indoor navigation system supporting multi-floor, multi-area environments.
• Enable dynamic route finding capabilities considering various routes, including accessible pathways avoiding stairs and escalators.
• Integrate with existing building infrastructure to provide real-time location tracking via terminals or mobile devices.
• Deliver an intuitive user interface with features such as category-based search, floor level switching, and direct map interaction.
• Automate deployment and updates through robust CI/CD pipelines to ensure system reliability and scalability.
• Achieve high visitor satisfaction by simplifying navigation and reducing time to locate destinations.

• Graph-based route finding algorithm supporting multi-level environments.
• Support for manual and automatic floor level selection with routing through intermediate floors via elevators or escalators.
• Navigation panel with category filtering, location descriptions, and internal navigation support for large sets of points of interest.
• Search functionality via an on-screen keyboard with autocomplete and location suggestions.
• Ability to set current terminal location via URL parameters or real-time location data.
• Support for accessible routes, avoiding stairs and escalators for users with accessibility needs.
• Deployment on a cloud platform with automated releases and dependency management.

• Real-time location tracking terminals or sensors within the venue
• Mapping and spatial data services
• User authentication and access control systems if applicable

• Scalability to support high visitor volume during peak hours
• Performance with route calculations completed within seconds
• High system availability with minimal downtime
• Security measures for data protection and user privacy
• Responsive and accessible UI supporting multiple devices and user needs

The deployment of this indoor navigation system is expected to significantly enhance visitor experience by reducing navigation time and confusion. Increased customer satisfaction and engagement can lead to higher foot traffic and sales conversion. Reliable real-time location and route finding will streamline operational support, reducing staff workload. Overall, the project aims to create an innovative, scalable wayfinding solution that positions the client’s venues as leaders in visitor experience and operational efficiency.