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Development of an E-Government Portal for Streamlined Child Benefit Applications Using Odoo

firstlinesoftware.com

Government

Information Technology

Business Services

Current Challenges in Child Benefit Application Process

The existing child benefit application process is manual, time-consuming, and inefficient. Citizens face delays due to physical office visits, paper-based forms, and prolonged processing times, leading to dissatisfaction and operational inefficiencies.

About the Client

A government agency focused on digital transformation of public services

Project Goals for E-Government Portal Development

Enable 24/7 online application submission for citizens
Reduce processing time for child benefit applications
Increase transparency through real-time application tracking
Eliminate manual data entry and associated costs
Improve citizen satisfaction and government operational efficiency

Core System Functionalities for E-Government Portal

User registration with ID verification (JMBG)
Online form completion for benefit requests
Personalized user dashboard with application history/status
Automated email notifications for application updates
Agent interface for application review and status management
Government workflow integration for processing
Status tracking with automated completion notifications

Technology Stack for Portal Development

Odoo

Python

PostgreSQL

REST APIs

Responsive Web Frameworks

Required System Integrations

Government ID verification systems (JMBG)
Email notification services
Existing government processing databases

Non-Functional Requirements

High availability (99.9% uptime)
Data encryption and GDPR compliance
Scalability to handle 10,000+ concurrent users
Multi-device responsiveness
Disaster recovery capabilities

Expected Business Impact of the E-Government Portal

The digital transformation will reduce application processing time by 60-70%, decrease administrative costs by eliminating paper workflows, improve citizen satisfaction through 24/7 access and transparency, and enable data-driven decision-making for government officials through integrated analytics.