Development of an Automated Delay Compensation Platform for Rail Transit

Currently, claim handling for delayed or canceled rail services is manual, tedious, and time-consuming, leading to decreased customer satisfaction, reduced repeat ridership, and increased operational costs for staff involved in managing claims.

A public transit authority or transportation service provider aiming to streamline delay compensation processes and enhance passenger trust.

• Develop a cross-platform application (iOS/Android/Web) capable of automatically managing delay and cancellation claims.
• Reduce the time and effort required for processing compensation requests.
• Enhance passenger trust and satisfaction through a seamless digital claims experience.
• Lower operational costs by automating manual workflows and reducing staff workload.
• Create an infrastructure capable of supporting future scale and feature expansions.

• A mobile application developed with cross-platform technology (e.g., Flutter) for connection on both iOS and Android devices.
• A web interface enabling users to track their claims, view statuses, and manage their accounts.
• Automated claim submission process integrated with real-time delay data.
• Ability for users to withdraw payable amounts directly through the platform.
• Secure user authentication and data privacy measures.
• Notification system for status updates and communication.
• Capability to support multiple languages and localization features.

• Real-time transit delay and cancellation data feeds via APIs.
• Payment gateway integration for handling withdrawals and refunds.
• Authentication services for user identity management.
• Notification services for push and email alerts.

• System scalability to handle increasing number of users and claims.
• High system availability with 99.9% uptime.
• Data security and compliance with privacy standards (e.g., GDPR).
• Fast response times for claim status updates, aiming for sub-2-second load times.
• Robust error handling and user support features.

The implementation of this automated system is expected to significantly enhance passenger trust and satisfaction by providing a seamless, efficient claims process. It aims to reduce claim processing times by up to 80%, decrease operational costs associated with manual claims management, and increase the likelihood of repeat ridership due to improved service reliability perceptions.