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Development of an Augmented Reality Live Streaming Platform for Real-Time Expert Assistance

sigma.software

Information technology

Automotive

Manufacturing

Consumer products & services

Challenges in Remote Technical Support

Professionals across industries face significant delays and inefficiencies in resolving complex technical issues due to lack of real-time visual collaboration tools, unstable network connectivity, and inability to annotate live video feeds during remote assistance sessions.

About the Client

Technology innovation lab specializing in augmented reality solutions for enterprise applications

Key Project Goals

Develop a low-latency AR streaming platform for mission-critical technical support
Enable cross-industry usability for diverse applications including automotive repair and manufacturing
Demonstrate AR technology's business value through practical implementation

Core System Capabilities

Adaptive bitrate video streaming for unstable networks
Two-way real-time audio communication
Interactive AR annotations via tap-to-mark functionality
Video stream replay of critical segments
Expert-controlled AR hover-over video prompts

Technology Stack

Augmented Reality (AR) SDKs

WebRTC

Adaptive Bitrate Streaming

Cloud-based Media Servers

System Integrations

Mobile device camera APIs
VoIP services
Cloud storage for video replays

Performance Requirements

Network resilience under 1Mbps connections
Sub-500ms video latency
End-to-end encryption for data security
Scalable infrastructure for concurrent sessions

Business Impact Projections

Enables 40% faster issue resolution through visual collaboration, reduces on-site service requirements by 60%, and provides measurable ROI across automotive, manufacturing, and consumer electronics sectors through reduced downtime and enhanced expert utilization.